Returns & Exchanges
At Cinematic Collection, we want you to be fully satisfied with your premium audiovisual equipment. If your purchase doesn't meet your expectations, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA) number.
Prepare the Equipment
Carefully repackage your items in their original factory packaging, including all manuals, cables, and remote controls to ensure a full refund.
Ship to Our Warehouse
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for secure transit back to our facility.
Inspection and Refund
Once our technicians verify the condition of the hardware, we will process your refund or dispatch your exchange unit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing